FREQUENTLY ASKED QUESTIONS

my piece broke, what do i Do?
I DIDN'T RECIEVE A CONFIRMATION EMAIL?
WHERE IS MY PIECE? I THOUGHT IT'D BE HERE BY NOW.

IF your piece breaks dm us a picture on instagram. If you're able to save the pieces and it stayed in under 7 parts we may be able to put it back together using some "bisque fix." if your piece is not salvageable we can make a duplicate for you at 90% of the original price paid but we will need a photo of the broken piece in order to provide this deal to you,

IT'S OKAY WE GOT YOUR ORDER AND WE'RE PROCESSING IT AS FAST AS WE CAN. CONFIRMATION EMAILS AREN'T SENT UNTIL WE PRINT YOUR SHIPPING LABEL. ONCE THIS HAPPENS IT CAN STILL BE UP TO TWO WEEKS BEFORE THE SHIPMENT PROCESS BEGINS. 

I AM UNFORTUNATELY A ONE MAN SHOW AT THE MOMENT AND I LIKE TO PUT A LOT OF ATTENTION AND CARE INTO EVERY ORDER BECAUSE I WANT YOU ALL TO KNOW HOW SPECIAL EVERY ORDER IS TO ME. IT CAN SOMETIMES TAKE UP TO TWO WEEKS BEFORE YOU MAY RECEIVE A TRACKING NUMBER ONCE YOUR PIECE ARRIVES AT THE POST OFFICE IT SHOULDN'T TAKE MORE THAN 5 DAYS TO ARRIVE AT YOUR DOOR. YOU CAN SIGN UP FOR SHIPMENT NOTIFICATIONS THROUGH THE USPS WEBSITE. 

YOU ALWAYS SELL OUT SO FAST HOW CAN I GET A PIECE?
DO YOU DO COMMISIONS?

I RARELY DO COMMISSIONS AS I FIND THE BURDEN OF MAKING THE PERFECT PIECE THAT'S JUST RIGHT FOR YOUR NEEDS. I DO ON OCCASION MAKE EXCEPTIONS FOR SPECIAL CIRCUMSTANCES. HOWEVER PLEASE RESPECT AND NOTE THAT UNLESS THERE ARE EXTENUATING I CHARGE 2 TIMES WHAT THE TYPICAL PRICE OF THE PIECE WOULD BE. IF YOU DO DECIDE THAT YOU WOULD LIKE TO REACH OUT FOR COMMISSION THERE IS A CHANCE THAT I MAY STILL DECLINE YOUR REQUEST FOR AN FARRAY OF VARIABLES. HOWEVER IF I DO ACCEPT I WILL ASK YOU TO GO THROUGH THE PIECES THAT ARE UP ON THE SHOP AND TO EITHER SEND SCREENSHOTS OR GIVE ME NAMES OF THE PIECES THAT SPARK YOUR INTEREST. THIS WAY YOU ALSO ARE ABLE TO SEE WHAT MY STYLE AND AVAILABLE GLAZES/COLORS ARE. SO FOR EXAMPLE IF A CUSTOMER WANTS A PIPE THEY WOULD CHOSE A PRICE/SIZE FROM THE ONES I HAVE POSTED TELL ME WHAT DESIGNS, COLORS, AND FORMS SPARK THEIR INTEREST AND THEN I WOULD DOUBLE THE PRICE. (EX: PIPE IS ORIGINALLY $75 SO I THEN CHARGE $15O + SHIPPING.)

I KNOW IT CAN BE FRUSTRATING WATCHING A PIECE GO OUT OF STOCK JUST AS YOUR CHECKING OUT BUT PLEASE JUST REMEMBER HOW IMPORTANT A HIGH DEMAND IS FOR AN INDEPENDENT ARTIST. IT TRULY MAKES IT ALL WORTH IT TO WATCH ME PIECES FLY OFF THE SHELF. SIGN UP FOR THE EGGLY NEWSLETTER, AND FOLLOW THE ART INSTAGRAM LINKED AT THE TOP OF THIS PAGE TO GET NOTIFIED WHEN NEW DROPS ARE HAPPENING. WE ARE ALSO WORKING ON A WAITING LIST, IT SHOUDL BE COMING SOON. PLEASE JUST BE PATIENT AND THANK YOU SO MUCH FOR YOUR SUPPORT!